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Direct Channels
Send us a message and we'll reply on working days.
General questions, partnerships, and account help.
Replies within 1-3 working daysBug reports and feature requests, tracked in public.
Publicly trackedFor users in mainland China.
Replies on working daysFollow Us
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Response Time
We reply to emails and messages on working days, usually within 1-3 business days. Responses may be delayed over weekends and public holidays. Visitors from outside China, please note we work on Beijing Time (UTC+8).
Frequently Asked Questions
Are ToolAct's tools free?
Yes. Every tool on ToolAct is completely free to use, with no hidden fees or premium lockouts, and we intend to keep it that way.
Is my data safe?
Most tools run entirely in your browser, so your data never leaves your device. A small number of file-conversion and network-diagnostic tools upload data to our server for processing - those files are deleted immediately after the conversion completes. See our Privacy Policy for the details.
What if I can't find the tool I need?
Let us know through the feedback form or by email. Describe your use case and goal - we add new tools based on real user demand.
Can I request a new tool?
Absolutely. Tell us what you're trying to do and why existing tools fall short. The clearer the use case, the more likely it is to ship.
How soon will I get a reply?
Usually within 1-3 business days. Bug reports and feature requests filed on GitHub are tracked publicly, so you can follow their progress.
Can I repost or quote your content?
You're welcome to share links to our pages. To repost tool content or articles in full, please contact us first for permission.
Have a suggestion or ran into a bug?
Send it through the feedback form - every piece of feedback gets read.
Send feedback